Your privacy is important to us, and we are committed to dealing with your Personal Information responsibly, and in accordance with the Privacy Act and the Australian Privacy Principles.
1. Types of Personal Information W&W collects and holds
You are not required to provide any Personal Information to us, but if we ask for Personal Information from you and you do not provide it to us we may not be able to provide you with some or all of our Products or Services. If you request our Products or Services we may collect Personal Information about you including without limitation:
a) personal details such as your name;
b) contact details such as your address, e-mail address, telephone number and fax number;
c) usage details such as information about your interests in and use of Products and Services;
d) details such where you work and your job title; and
e) support calls, enquiries and complaints made by you.
2. How Personal Information is collected
W&W collects Personal Information from a variety of sources including without limitation forms, website interactions, emails, telephone conversations and in person. We usually collect Personal Information directly from the individual or their authorised representative. We may also collect Personal Information about an individual from third parties who provide us with Personal Information, such as a secure mailing house or a publicly available source.
3. How Personal Information is held
W&W will take reasonable steps to ensure that the Personal Information we hold about you is kept secure, accurate and up to date. Personal Information is kept in secure servers within controlled premises, and may be linked to other Personal Information about you that we already hold.
We take appropriate measures to safeguard against unauthorised uses and disclosures of Personal Information. However, in the event of any unauthorised use or disclosure of your Personal Information beyond our control, W&W will not have any liability to you or any other person for any consequences which arise from that unauthorised use or disclosure of your Personal Information.
To assist in preventing unauthorised use or disclosure of your Personal Information you must maintain the confidentiality of any login information and passwords applicable to your use of our website, Products and Services.
4. Purposes for which W&W collects, holds, uses and discloses Personal Information
W&W may collect, hold, use and disclose Personal Information:
a) for the primary purpose for which it was collected;
b) for other purposes which are related to the primary purpose of collection, for example, to make our advertising more relevant to you and to offer you other products that we believe may be of interest to you;
c) for other purposes with your consent; and
d) if required by or authorised under a law or a court or tribunal order, for example, in response to a court order, subpoena, or law enforcement agency’s request.
We may also combine Personal Information we receive with outside records to enhance our ability to market to you those Products and Services that may be of interest to you.
5. Access and Correction of Personal Information
We will use our best endeavours to respond to your request within 30 days of receiving it.
6. Complaints about the way W&W handles Personal Information
If you have any complaints about the way W&W deals with your Personal Information, you may make a complaint in writing to the person identified in clause 5 above. We take complaints of this nature seriously and will use our best endeavours to respond to your complaint within 30 days of receiving it.