Warner & Webster has a long and proud history as one of Australia’s leading providers of medical, surgical and retail products to all sectors of the Healthcare market.

Our story

Arthur Warner and George Webster began trading towards the end of the 1800s in Melbourne's CBD. Originally a manufacturer of instruments, prosthetic limbs, mobility equipment, batteries for medical devices, and even x-ray machines, they also imported medical, surgical, and veterinary instruments and consumables as well.

With over 120 years of experience, Warner & Webster have refined and developed our sales and distribution networks to become one of the largest suppliers of international healthcare brands in Australia. We stock thousands of products and provide next-day delivery of orders to most metropolitan centres.

Warner & Webster is owned by the EBOS Group, a publicly listed entity, and the largest, most diversified marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products in Australasia. Group revenues exceed $8 billion, a true testament of our strong market position, extensive market coverage and ever-increasing number of global companies that trust us with their brands.

Purpose, Values and Vision

Every day, we work behind the scenes delivering healthcare products and services that help people live better lives. 

Like individual vertebrae, we may all move and work independently, but we’re all moving for the same purpose: we’re connecting communities to care.  

We seek to:

•         Be customer-driven;
•         Grow stronger together;
•         Be brave and innovate;
•         Do it with care; and
•         Strive for excellence.

By living these values, with our purpose to unite us and light the way, we’ll continue to empower people, so they can live better lives.

To learn more about our Purpose, Values and Vision click here.

Innovation, Procurement and Supply Chain

Warner & Webster has always been at the forefront of technology, bringing the latest developments to the medical profession and continually fostering a culture of innovation by sourcing sustainable, global brands and market leading products.

Today we distribute the products of hundreds of suppliers of medical equipment and consumables, from Australia and around the world. We have strong partnerships with all the main manufacturers in the industry.

Using our reliable supply chain, and single contact point business model we enable product manufacturers to reach markets faster, and with an Australia wide coverage of distribution centres we are well positioned to service our clients requirements in respect of capital items and consumable products.

At the same time our purchasing strength and capability to route global supplies to Australia provides our customers access to the best available medical and surgical products and services.

A specialist approach to different sectors of the Industry

The specialist approach we offer to our markets across our business units is an important part of our success.

Our aged care division, Gildana Health Care, has dedicated sales and marketing teams that take a personalised approach to this important area of healthcare. Gildana is able to customise their service to meet the expectations of the aged care sector, providing superior value to our customers and differentiating ourselves in the industry. This means that the main Warner & Webster organisation is able to focus on the needs of Hospital, Primary Care and consumer markets.

We deliver hundreds of thousands of order lines every year. Our products and services touch and enhance the lives of millions of people every day.

Supply Chain, Systems and Processes

Our quality systems and processes have been proven to drive best practice and consistency in service outcomes.

• Our comprehensive ordering and reporting systems will provide you with reports and information required to measure performance.
• We bring unrivalled coverage and distribution capability via our national distribution centres.
• We can leverage our local and international capabilities to drive continuous improvement across procurement and supply chain.
• Warner & Webster has the ability to source a range of international brands that can respond to your changing needs.

Innovation and Continuous Improvement:

• We can leverage our local and international capabilities to drive continuous improvement across procurement and supply chain.
• Warner & Webster has the ability to source a range of international brands that can respond to your changing needs.

Our Key strengths

Sales and Customer Service

Warner & Webster prides itself on our experienced and committed Sales and Customer Service teams. With Sales representatives across Victoria, South Australia, southern New South Wales and the Northern Territory, and dedicated customer service teams in both Melbourne and Adelaide who will ensure you receive personalised service and the right advice. Our top priority has always been our clients’ needs.

Management has recognised that exceptional customer service has distinguished the company and brought us success. Warner & Webster acknowledges the contribution of its highly trained staff and has nurtured a work environment which encourages active participation by staff in the company’s development – at Warner & Webster, we value the importance of dealing with people!

As a modern company, we also facilitate customers conducting business on their terms with numerous support options for our customers available online through our Web Self-Service System and the retail webstore.

Warehouses

All our products are warehoused under appropriate conditions, according to Manufacturer’s instructions. Warner & Webster is a market leader in the handling and shipping of cold chain products throughout Australia. This is achieved with strict operational policy both internally and with external service providers.

Our extensive network of carriers and bulk delivery providers have a detailed knowledge of our products, procedures, customers and their requirements. Our contracts are reviewed annually, and they provide national coverage with a comprehensive rural network.

Our Service Delivery standard requires that all consignments are delivered as follows:

• Metropolitan Regions mostly next day
• Regional and remote areas vary according to state

Our distribution centres are located in Melbourne and Adelaide.

Acts, Regulations and Licensing

As sponsor of therapeutic goods (medicines and medical devices), Warner & Webster complies with all legislation applying to therapeutic goods:

• the Therapeutic Goods Act 1989 (the Act).
• the Therapeutic Goods Regulations 1990.
• the Therapeutic Goods (Medical Devices) Regulations 2002 (the Regulations).
• the Therapeutic Goods Advertising Code 2007.

Where required, medicines and medical devices distributed in Australia by Warner & Webster to all health sectors are registered with the ARTG (TGA’s register of therapeutic goods accepted for importation to, supply for use in, or exportation from Australia).

Licenses are approved and issued by each state in compliance with the Health Act regarding the storage and distribution of drugs, poisons and controlled substances with reference to Commonwealth and State legislation. Renewal is in most cases annual.

EBOS Group refers to the following guidelines and external documents:

TGA

• Uniform Recall Procedure for Therapeutic Goods.
• Australian Code of Good Wholesaling Practice for Therapeutic Goods for Human Use.
• The Standard for the Uniform Scheduling of Drugs and Poisons.

OH&S

• The various National Codes of Practice.

Quality Policy

In the execution of its commitments to customers, our management considers customer satisfaction and customer confidence in our products and services to be of the greatest importance. This is to ensure that our business maintains its viability in the marketplace.

Products marketed by Warner & Webster are manufactured by our suppliers according to standards set down by either domestic or international statutory authorities as detailed in our Quality Management System Procedures. Our company compliments these requirements by the application of the same high standards to the whole of our product/service support system.

Warner & Webster is committed to ensure that the quality objectives are achieved, and that all operations and activities are carried out consistently and are regularly monitored and recorded.

Commitment to a Sustainable Future

Warner & Webster is committed to protecting and improving the environment and employee safety in all of the company’s operations, by seeking continuous improvements through periodic reviews.

Together we strive to achieve our environmental, safety and quality commitment through the following guiding principles:

• Maximize use of recycled materials.
• Reduce or eliminate the use of hazardous substances.
• Comply with all environmental, safety and health laws and regulations.
• Decrease energy consumption where possible.
• Establish specific environmental, safety and health objectives and targets for the company.

Sustainability for us is much more than a service offering. It is integral to and embedded within all our actions and the advice we provide. We have a strong commitment to achieving sustainable outcomes across all divisions of our business and its dealings.

Recalls Procedure

EBOS Group follows TGA guidelines when taking recall action.

There is shared responsibility between Warner & Webster and the product manufacturer/ distributor when a recall occurs, which is regulated by the Good Manufacturing Practice agreements Warner & Webster has in place with all their manufacturers, repackers and contractors.

Warner & Webster is ultimately responsible to take recall action and report back to TGA on all outcomes.

The following procedure is implemented in the event of a recall:

• Consider and initiate recall of goods reported to be faulty.
• Check stock on hand/ goods in transit.
• Notify Health Authorities / TGA if applicable, wholesalers and end users.
• Arrange the collection of product.
• Returned stock shall be labeled with “Quarantined” and held in designated area.
• Monitor all aspects of recall. Reconcile amount identified/collected.
• Document cause of defect and take preventative action
• Destroy stock or return to supplier.

Acknowledgement of Country

Warner & Webster respectfully acknowledge the Wurundjeri People of the Kulin Nation, who are the Traditional Custodians of the land on which Warner & Webster's Melbourne offices are located; and the Kaurna People, who are the Traditional Custodians of the land on which our Adelaide warehouse operates.

Warner & Webster acknowledge Aboriginal and Torres Strait Islander peoples across the nation as the Traditional Custodians of country and we value their languages, cultures, identities, and ongoing connections to land, waters, and community. We admire their ongoing strength in practicing the world's oldest living culture, and we pay our respect to Elders past and present.

As a trusted healthcare supply chain partner, Warner & Webster are proud to do our part to help connect Aboriginal and Torres Strait Islander communities to care.